Refund policy
Return & Refund policy
At [HappyCart], customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully.
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1. Return Eligibility
You may request a return if the following conditions are met:
- The return request is made within [10 DAYS] of receiving your order.
- The item is unused, unworn, and in its original condition.
- The item is returned with all original packaging, accessories, manuals, and tags (if applicable).
- A valid proof of purchase or order confirmation is provided.
We reserve the right to refuse returns that do not meet these conditions.
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2. Return Timeframe
To be eligible for a return, you must contact us within [2 DAYS] after receiving your order.
Requests received after this period may not be eligible for a return or refund.
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3. How to Request a Return
To initiate a return:
1. Contact us at [dungdynamos@gmail.com] with your order number and the reason for the return.
2. If requested, provide photos of the product, especially if it is damaged or defective.
3. Our support team will review your request and provide return instructions if approved.
Please do not return any item without prior authorization.
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4. Refund Process and Timing
Once we receive and inspect your returned item:
- We will notify you whether your refund has been approved or rejected.
- If approved, your refund will be processed to your original payment method within [10 days].
- Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Shipping charges (if any) are generally non-refundable unless the return is due to our error or a defective product.
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5. Exchange Options
If you receive a defective, damaged, or incorrect item, we may offer:
- A replacement of the same product (subject to availability), or
- An exchange for another eligible product, or
- A full refund, where applicable.
Exchange requests must be made within [2 DAYS] of receiving your order.
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6. Damaged or Defective Products
If your order arrives damaged, defective, or incorrect:
- Contact us within [2 DAYS] of delivery.
- Email us at [dungdynamos@gmail.com] with your order number and clear photos or videos showing the issue.
After verification, we will arrange a replacement, exchange, or refund as appropriate.
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7. Non-Returnable Items
The following items are generally not eligible for return or refund unless they arrive damaged or defective:
- Items marked as "Final Sale" or "Non-Returnable"
- Gift cards
- Digital products or downloadable content
- Personalized or customized products
- Products damaged due to misuse, negligence, or improper handling
- Items returned without original packaging or missing essential parts (where applicable)
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8. Return Shipping Costs
- If the return is due to a defective, damaged, or incorrect item, [HappyCart] will bear the return shipping cost.
- For returns due to a change of mind or other customer-related reasons, the customer is responsible for the return shipping charges unless otherwise stated.
We recommend using a trackable shipping service when returning products.
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9. Order Cancellations
Orders may be canceled before they are shipped.
If your order has already been dispatched, you may need to follow the return process after receiving the package.
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10. Late or Missing Refunds
If you have not received your refund after the stated processing time:
- Check your bank account or payment method.
- Contact your bank or payment provider, as processing times may vary.
- If you still have not received your refund, please contact us at [dungdynamos@gmail.com]
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11. Policy Updates
We reserve the right to modify this Return & Refund Policy at any time. Any updates will be posted on this page with a revised Effective Date.
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12. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Store Name: [HappyCart]
Email: [dungdynamos@gmail.com]
Business Address: [Badalpur Gautam budh nagar,UP]
We appreciate your trust and thank you for shopping with [HappyCart].